How Iscar Handles Inquiry Information

This policy explains how Iscar may collect and use information submitted through the website. The site is designed for business inquiries related to tooling, equipment, machinery, engineering review, and sourcing documentation. We collect only the information needed to understand your request, respond to your team, and maintain a practical record of the conversation.

Information collected

Inquiry forms may ask for your name, company, email address, program need, and message. If you voluntarily describe a material, tolerance, machine platform, or sourcing problem, that information may be used to prepare a response. Do not submit controlled drawings, export-restricted data, medical device files, defense information, or confidential customer documents until the appropriate transfer route has been agreed.

Use of information

Information is used to answer inquiries, coordinate technical review, discuss product families, and improve the usefulness of website content. We do not sell inquiry information. We may retain a business record of correspondence so follow-up questions, quote assumptions, and documentation scope remain traceable.

Contact

For privacy questions or requests to update inquiry information, contact the Iscar team through the contact page and include enough detail for us to identify the relevant conversation.